Energy Source & Co is operated and managed by JD International LLC. We are committed to providing a simple, fair, and transparent return process. Please review our Return Policy before submitting a return request.
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (order number, invoice, or receipt) is required.
- Certain items, including clearance products, customized items, or consumable products, may not be eligible for return.
2. Return Process
- Contact our customer support team at
support@energysourceco.com
to request a return authorization.
- Securely pack the product in its original packaging.
- Ship the item to the return address provided by our support team.
- Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.
3. Refunds
- Once your returned item is received and inspected, JD International LLC will notify you by email regarding the status of your refund.
- If approved, refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges are non-refundable except when the return is due to a defective or incorrect product.
4. Exchanges
- We replace items only if they are defective, damaged, or incorrectly shipped.
- To request an exchange, please contact our customer support team with your order details.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards or promotional items.
- Clearance or final-sale products.
- Products that have been used, altered, or damaged due to customer misuse.
If you have any questions regarding this Return Policy, please contact our support team at
support@energysourceco.com.
